Support
We can proudly say, confirmed by recent accolades, that we have "quality support" (ISPA) and "top-notch after sales service" (.net readers). Plus, in recent research 85% of our customers rated our customer support at 8+ out of 10.
You are provided with business hour customer support numbers and out of hours emergency support numbers should a problem occur. Any support calls are tracked online in our Priority support system and enabling our engineers to respond effectively and efficiently.
We do not use any automated response systems - when you want technical support you'll get it, instantly - our policy is that our technicians answer the phone within three rings.
For any technical help and advice via telephone simply call:
0870 111 8866
Plus, all our clients are appointed a dedicated account manager as a single point of contact - to make your life easier and so we can ensure we know all about you and your needs.
So should you need to contact our dedicated support team, we've made it as easy as possible for you, using our telephone, email, and highly efficient PSS systems.
"The techincal help and telephone assistance are 1st class." All Purple Ltd.
"It's fantastic these days to deal with professional human beings not autorespondings robots." Goldtrak.
0870 421 1315
